The challenge
Order tracking relied on many data sources spread across several tools: order taking, preparation, delivery. Not all of them were equally useful, and the client needed to know which ones really mattered to follow an order end to end, and where to start.
The value delivered
DEEPXP first ran a framing phase with business teams and IT: an inventory of the data available at each step of the order, an assessment of its quality and usefulness, then a prioritisation by business value and required effort. DEEPXP then built the order-tracking tool on the selected data, and its team operates the system.
Results
Teams track their orders in a tool built on the data that really matters, chosen and prioritised during framing. The DEEPXP team operates the system.